Complaints
Download the complaints policy and procedures in detail.
In the course of our work, befriending and supporting asylum seekers and refugees, SWVG aims for the highest standard. If there are concerns or complaints we want to know about them. This will enable us not only to deal with the problem, but also to stop it happening again.
If your concern has not been dealt with adequately you may want to make a complaint.
SWVG assures you that:
- Your complaint will be taken seriously
- It will be dealt with confidentially
- It will be dealt with fairly and promptly
Complaint Procedure
You can make a complaint in writing, by telephone or in person to a member of the Complaints Committee (see below).
The people directly involved may be told about your complaint. If you are worried about this you should say so when you make your complaint.
The people directly involved may be told about your complaint. If you are worried about this, you should say so when you make your complaint.
The Complaints Committee will investigate your complaint and attempt to resolve it. The Complaints Committee will let you know their conclusion after they have reviewed your complaint.
If you are unhappy about the way in which you complaint has been dealt with, please contact the Chair of Trustees
Complaints Committee
Hazel Inskip 02380 760572 hazel.inskip@gmail.com Claudia Glyn 02380 650615 Claudia.Glyn@swvg-refugees.org.uk Hazel Still 01794 388493 still.hazel@googlemail.com
Chair of Trustees
Mark Courtice mark.courtice@swvg-refugees.